HCV Manager - Maryville Housing Authority

Submit resumes via email to Julie Sharpe

Position Title: Housing Choice Voucher Manager
Reports To: Executive Director or Housing Operations Manager Salary Level: 10

Position Summary:
The Housing Choice Voucher Housing Specialist performs their duties and responsibilities under the direction of the Executive Director and or Housing Operations Manager. They must work with considerable independence in processing necessary forms.

The essential functions are: to determine eligibility for continued program participation under the Housing Choice Voucher Program; provide information and material to participants regarding their eligibility status and the necessary procedures to be followed; and perform clerical and administrative-related duties.
**MHA will provide the SSA and, if necessary, DHS with information from each new employee's Form I-9 to confirm work authorization

Essential Job Functions:

1. Receiving and processing applications; tenant selection and leasing; preparing and maintaining records and files. Interviews applicants for eligibility, securing and verifying data provided; processes applications and determines eligibility; Selects applicants for housing based on priorities preferences. Enters and updates data on a computer. Obtains criminal background from participants and applicants to ensure housing assistance is not provided to certain criminal offenders.
2. Verifies eligibility income data. Verifies information received from applicants such as income, assets, and allowances, including social services, welfare (TANF/SNAP), child care, and medical expenses to determine continued eligibility for housing assistance or to make interim adjustments due to changes in financial circumstances of participants. Conducts annual re-examinations; Interim re-examinations, Maintains waiting list according. Computes subsidy payments or total tenant payments (TTP) according to established HUD formulas from income data.
3. Notifies applicants of the status of their applications; Selects applicants and issues vouchers to prospective tenants; Develops and provides an orientation program for new tenants; Assists tenants with housing problems mediates disputes related to their housing environment; terminates assistance; Inspects units as needed. Explains policies procedures and disseminates other rental assistance information to landlords, tenants, and applicants.
4. Notifies applicants of the status of their applications; Selects applicants and issues vouchers to prospective tenants; Develops and provides an orientation program for new tenants; Assists tenants with housing problems mediates disputes related to their housing environment; terminates assistance; Inspects units as needed. Explains policies procedures and disseminates other rental assistance information to landlords, tenants, and applicants.
5. Performs related tasks as required.

Education:
Associate's degree in General Studies to include Business Administration, Public Administration or the equivalent of Housing Choice Voucher, HUD Regulations, or rental experience.

Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:

• ETHICS - Treats people with respect; keeps commitments; inspires the trust of others. Works with integrity and ethics; upholds organizational values.
• PROBLEM-SOLVING - Works well in group problem-solving situations; uses reason even when dealing with emotional topics.
• CUSTOMER SERVICE - Manages difficult or emotional customer situations; Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• INTERPERSONAL SKILLS - Focuses on solving conflict, not blame; maintains confidentiality; listens to others without interrupting; keeps emotions under control; Remains open to others' ideas and tries new things.
• ORAL COMMUNICATION - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions, demonstrates group presentation skills; Participates in meetings.
• WRITTEN COMMUNICATION - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; reads and interprets written information.
• TEAMWORK - Gives and welcomes feedback; Contributes to building a positive team spirit; puts success of the team above own interest; supports everyone's efforts to succeed.
• ORGANIZATIONAL SUPPORT - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
• JUDGEMENT - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; Includes appropriate people in the decision-making process; makes timely decisions.
• PROFESSIONALISM - Tactfully approaches others; reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• ADAPTABILITY - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; deals with frequent change, delays, or unexpected events.
• ATTENDANCE/PUNCTUALITY - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Physical Requirements:
Able to pass drug /alcohol and criminal screening. This is light work requiring the exertion of up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible of force constantly to move objects; work requires stooping, kneeling, fingering, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal word levels; visual acuity is needed for preparing and analyzing written or computer data, visual inspection involving minor defects or small parts, operation of motor vehicles or equipment, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is subject to inside environmental conditions.

LIMITATIONS AND DISCLAIMER
The above job description describes the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals
with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills, or abilities. The employee must possess the abilities or aptitudes to perform each duty proficiently to perform this job successfully. Continued employment remains on an "at-will" basis.

Maryville Housing Authority does not and shall not discriminate based on race, color, religion (creed), gender, gender expression, age, or national origin (ancestry).